Frequently Asked Questions
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FAQ

Actinera contains speciality activated charcoal that has an expanded surface area and millions of microscopic pores. Actinera activated charcoal is engineered to remove surface stains off of the teeth and to deeply cleanse the skin.

Premium activated charcoal in Actinera products lift surface stains off of the teeth and cleanse the skin by suctioning out dirt and bacteria deep within the pores.

Actinera products give the customer confidence behind a guarantee of quality and results or the product is free.

The millions of micro-pores in our engineered activated charcoal works to lift stains and yellowing on the surface layer of the teeth underneath the enamel. The result is whiter teeth.

Our toothpaste and whitening powder each have different instructions that are listed on the product pages.

It is recommended to use our teeth whitening products for at least 2 weeks in order to start seeing superior whitening results. Results will not be instant, however, a reduction of surface yellowing can usually be evident after as little as a week.

Please refer to the instructions for use on our product pages.

Our whitening products contain no fluoride or sodium lauryl sulfate. The main active ingredient is our engineered activated charcoal. The full list of other ingredients is listed on the relevant product pages.

In general, yes, as the ingredients in our whitening products are non-toxic.

The millions of micro-pores in our engineered activated charcoal works to suction out dirt, bacteria and material that clogs deep into the pores of the skin. The result is clearer, cleaner skin that can help to reduce acne, breakouts and blackheads.

Most people use Actinera to help with acne and blackheads or to reduce oily and dirty skin. The products may also help other cosmetic skin problems.

This answer depends on the intended use. For blackheads as well as oily, dirty skin the results are instant. For acne and blackheads, Actinera is better used to prevent the issues from happening in the first place.

Peel off masks should be used once a week or as-needed. Cleansers and soaps should be used daily or a few times per week for the best results.

The main active ingredient is our engineered activated charcoal. Other ingredients like hyaluronic acid are in some of our beauty products. A full list of ingredients is posted on our product pages.

Yes, all of our skin-care products are safe for the skin and the ingredients are dermatologically tested.

We accept credit cards (Visa, Mastercard, Discover & American Express).

Yes, we allow phone orders.

Yes, our checkout page is secured and encrypted with a 256-bit SSL certificate and the Authorize.net gateway.

First-time buyers cannot get a coupon unless it is received from a promotional mailer on our email subscribers list.

USA orders over $29.99 get free USPS Priority shipping.

You have 14 days after you receive the product and can decide if it is worth the money – if not, we will refund your full purchase amount. Click here for more details.

We offer USPS Priority Shipping as well as UPS Overnight, 2-day and 3-day shipping.

All orders before 12 p.m. Pacific Standard Time Monday to Friday ship out the same day. Orders before 10 a.m. PST Saturday ship out the same day. Orders Sunday and after shipping cut-off times go out the next business day.

We send an email with the tracking link. If you have an account, you can also navigate to the “my account page" and view all orders with tracking numbers.

No. Our customer support can issue you a return label.

All credit card refunds will be credited back to original card used.

It can take up to 3 business days to show up on your statement but the funds are available immediately. Contact support if after 3 days it still does not show up.

Please contact a qualified physician about this.

Our policy states that you must be at least 18 years of age to order and have parental/guardian consent if below 18 years of age and above 13 years of age.

Our products are safe for sensitive skin. If you have a skin allergy, please contact your doctor before using.

Please call poison control.